Frequently Asked Questions

Please reach us at admin@fullofheartcc.com if you have other questions we can help answer.

What insurance do you accept?

We are currently accepting clients with AETNA, and BCBS insurance plans. Please check your out-of-network coverages if you have insurance we aren't contracted with. A super bill can be created upon request.

Please note: WE DO NOT ACCEPT EAP benefits. We are aware the insurance companies have this information wrong and we apologize for this misunderstanding.

How do I know what my co-payment/co-insurance is with my insurance policy?

Insurance companies are tricky. If you have a plan where your deducible must be met first, this means you are responsible for the cost of your session.

Here is a website that might help with terms.

https://www.nerdwallet.com/article/health/coinsurance-vs-copay

What can I do if I haven't have insurance or Full of Heart is not "in-network" with my insurance company?

Please read the information posted on the document tab of this website to review the " No Surprise Act" Effective January 2022 regarding

"out of network" providers. Fee for service can be negotiated as well.

What do I need to know before I call the 988 crisis line?

Calling the crisis hotlines is NOT calling 911. When you call you can remain anonymous and just call for guidance. They are trained to help in many situations. If you have a youth in crisis and you aren't sure what steps to take, they are trained to help you with the family member in need.

NEW CRISIS LINE dial 988
Crisis Text hotline: text "hello" to 741741
Veterans Crisis line Text message to 838255
1-888-628-9454 ( Spanish)
Dial relay 711 then 1-800-273-8255 ( Deaf/HOH)